Conditions d’utilisation

These terms and conditions came into force on 1 December 2017.

Article 1 Definitions

Under these conditions, the following definitions apply:

"Purchase Agreement": a purchase contract in which you purchase products remotely (e.g. via the online store, telephone or email), and such products are delivered by us (or by a third party);

"you": a consumer (natural person) who is not acting in the course of a commercial, industrial, craft or professional activity;

"Right of withdrawal": your possibility to cancel the purchase contract during the withdrawal period;

"we": the natural or legal person who offers the products to you remotely;

"Standard withdrawal form" means the European standard withdrawal form set out in Annex I to these terms and conditions.

Article 2 About us

We are the owners of the Ramrugby.nl online store. Our company is registered as follows:

Meesterzaak BV
Amperestraat 27
1976 BG IJmuiden
Telephone: 06-44380488
E-mail: info@ramrugby.nl
Chamber of Commerce number: 95765751

Mailing address, warehouse, office and visitor address:

Meesterzaak c/o RamRugby
Amperestraat 27,
1976 BG IJmuiden
, The Netherlands

Article 3 Applicability

These terms and conditions apply to all of our offers and purchase agreements with you.

Before making any purchase, we will clearly communicate these general terms and conditions as well as the specific conditions of each product. These documents must be provided to you in such a way that you can download, print and store them.

In the event of a conflict between the terms and conditions and the specific terms and conditions relating to a product or service, you may rely on the provision that is most favourable to you.

Article 4 The offer

If a product is only available temporarily or under certain conditions, this will be clearly stated on the product page.

The product page contains a complete and accurate description of the products offered. This description is detailed enough for you to properly evaluate the product. If we use images, they must accurately represent the product.

Each product page should be clear enough that your rights and obligations when purchasing the product are obvious.

We are not bound by any obvious errors on the product page if it is clear to you that it is an error.

All our products are sporting goods for people weighing more than 20 kg.
Our products are not suitable for children under 14 years of age. For use under adult supervision.

Article 5 Purchase contract

The purchase contract is concluded when you accept the purchase of the product and the applicable terms.

After the conclusion of the purchase contract, we will immediately send you an order confirmation by e-mail.

We guarantee you secure orders and payments, and we ensure sufficient technical and organisational security for all (personal) data.

In addition to our other legal information obligations, we will include the following information in writing with the delivery of the product:

a. our business address for complaints;
b. the conditions and method of exercising your right of withdrawal, or a clear indication whether the right of withdrawal is excluded;
c. warranty and service information;
d. the price including taxes, delivery charges, method of payment, delivery and performance of the purchase contract;
e. where applicable, the standard withdrawal form.

Article 6 Right of withdrawal

You can withdraw from the purchase contract within a minimum of 14 days without having to justify your decision. We may ask you for a reason, but you are not required to provide it.

The withdrawal period begins the day after you or a third party designated by you:

• have received the product; or

• If you have ordered several products in a single order: the day on which the last product is received;

• if the delivery includes multiple shipments or parts: the day the last shipment or part is received;

• For agreements providing for the regular delivery of products over a given period: the day of receipt of the first product.

Article 7 Your obligations during the withdrawal period

During the withdrawal period, you must handle the product and its packaging with care. You may only unpack or use the product to the extent necessary to assess its nature, characteristics and functioning. It is recommended that you handle and inspect the product as you would in a physical store.

If you handle the product carelessly and it is damaged, you are responsible for any loss in value.

You are not liable for any reduction in value if we have not provided all legally required information regarding the right of withdrawal before or at the time of conclusion of the purchase contract.

Article 8 Exercise of the right of withdrawal and costs

If you exercise your statutory right of withdrawal, you must inform us within the withdrawal period by means of the standard withdrawal form or other clear statement.

You must return the product to us or return it to us (or our authorised representative) within 14 days of notification of your withdrawal.

You must return the product with all its accessories, in its original condition and packaging as much as possible, and follow our clear and reasonable instructions.

You bear the risks and burden of proof for the correct and timely exercise of the right of withdrawal.

You are responsible for the direct costs of returning the product, unless we have not informed you of this obligation or we choose to bear these costs by us.

Article 9 Our obligations in the event of withdrawal

If you inform us that you are exercising your right of withdrawal, we will immediately send you a confirmation email.

If you notify us within 14 days of receiving the products, we will refund you in full, including delivery charges, within 14 days of your notification. If we offer to collect the product, we can wait until we receive it or until you have confirmed that it has been returned to us before proceeding with the refund.

We use the same payment method you used, unless you accept a different payment method. Refunds are free.

If you have chosen a more expensive delivery method than the standard option, we are not obliged to refund you for the additional cost.

Article 10 Exclusion of the right of withdrawal

We may exclude the following products from the right of withdrawal if this is clearly stated on the product page:

• Products made to your specifications or customized according to your choices;

• Products whose price depends on the fluctuations of the financial markets beyond our control;

• Perishable or shelf-stable products;

• Sealed products cannot be returned for health or hygiene reasons if the seal is broken;

• Products that mix inseparably with other products after delivery;

• Alcoholic beverages that are priced at the time of purchase but can only be delivered after 30 days and are subject to market fluctuations;

• Sealed audio/video recordings or software if the seal is broken;

• Newspapers, magazines or journals.

Article 11 The price

During the validity period indicated on the product page, prices will not be increased, except in the event of a change in VAT.

We can offer products that vary in price according to market fluctuations, beyond our control. This information will be indicated on the product page.

Product prices include VAT.

Article 12 Performance of the purchase contract and additional guarantees

We ensure that the products comply with the purchase contract and the specifications on the product page. We also ensure that they meet reasonable requirements for reliability, ease of use, compliance with legal requirements, and any particular use agreed.

An additional warranty means any commitment by us, our supplier, our importer or our manufacturer that grants you rights that go beyond the legal requirements in the event that we fail to comply with the purchase contract.

Additional warranties never limit your legal rights.

Article 13 Delivery and performance

We take the utmost care in the execution of the purchase contract and the delivery of the products.

We deliver the product to the address you provided.

Our goal is to deliver as soon as possible, and at the latest within 30 days, unless otherwise agreed.

In the event of a delay or impossibility of delivery (total or partial), we will inform you as soon as possible and no later than 30 days after your order. You can then terminate the sales contract free of charge.

We will refund you immediately after dissolution.

The risk of damage or loss remains with us until delivered to you or your authorized representative, unless otherwise agreed.

Article 14 Payment

You must pay your invoice within 14 days of the start of the withdrawal period, unless otherwise agreed. If there is no withdrawal period, payment is due within 14 days of the conclusion of the sales contract.

You cannot be required to pay more than 50% deposit. If a deposit is required, you cannot require delivery until full payment has been made.

You must report any incorrect payment information immediately.

In the event of a late payment, we will notify you and give you an additional 14 days. If payment is still not made, statutory interest and extrajudicial collection costs may be applied (up to 15% of amounts under €2,500; 10% per €2,500; 5% per €5,000; minimum €40). More advantageous conditions may be offered to you.

Article 15 Complaints procedure

Any complaints relating to the performance of the purchase contract must be submitted to us as soon as possible after the defects have been discovered, and described in a complete and clear manner.

We respond to complaints within 14 days. If further time is required, we will acknowledge receipt of your complaint within 14 days and let you know when you can expect a detailed response.

Article 16 Disputes

Dutch law applies exclusively to purchase contracts concluded between you and us and covered by these Terms.

If a dispute cannot be resolved amicably, the Dutch court in Haarlem, or your local competent court, is entitled to deal with it.

Article 17 Amendments and additions

17.1 Changes to these Terms and Conditions shall take effect immediately upon publication. If changes affect you during the period of validity of the offer, the most favourable provisions will apply to you.

17.2 Additional or different terms and conditions may not put you at a disadvantage. They must be drawn up in writing and kept by you.

Appendix I: Sample Withdrawal Form

Sample withdrawal
form (To be filled in and returned only if you wish to withdraw from the contract)

To:
Meesterzaak
Amperestraat 27
1976 BG IJmuiden
Tel. 06-13918074
info@ramrugby.nl

I/We hereby inform you that I/we withdraw from our agreement regarding the sale of the following products: [product description]

Picked up/received on [date]: __________ Order
Number: __________

[Name of consumer(s)] __________
[Address of consumer(s)] __________

[Signature of consumer(s)] (only if submitted on paper)

Cross out what doesn't apply.

Contact Information

If you have any questions, complaints, or comments after reading these Terms, please contact us in writing or by email.

Meesterzaak c/o Ramrugby
Amperestraat 27
1976 BG IJmuiden
The Netherlands

Tel. 0031613918074
Email: info@ramrugby.nl

KvK 95765751
VAT: NL867285138B01